Frequently Asked Questions
How does the Sunroot Eternal Flame work?
The lantern charges automatically during the day using solar energy and turns on at dusk. Once switched to “ON,” it will provide a realistic flickering flame effect every night — no cords or manual switching required.
Can it stay outside in all weather conditions?
Yes! The Sunroot Eternal Flame is built from durable, weather-resistant ABS material that can withstand rain, wind, and sun. It’s designed for year-round outdoor use, perfect for gardens, patios, and balconies.
How long does it stay lit at night?
After a full day of sunlight or a 2–3 hour USB charge, the lantern glows for approximately 8–10 hours — lasting comfortably through the night.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sunrootliving@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.